Australian Sewing Guild Ltd Refund Policy
Last updated: 24th March 2024
Definitions
- AUSSEW is the Australian Sewing Guild Ltd.
scope of policy
This policy covers refunds for:
- Membership fees
- Events, both online and live, where payment is made via the AUSSEW website
- Purchases from our online store and returning goods
This policy does not cover events where payment is made by any other method than via the AUSSEW website.
Membership fees
- You may request a refund of fees within 14 days of applying for a new membership. Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au. The refund will be issued by the same means of payment used for the purchase.
- A membership renewal fee will be refunded if a request is made within 14 days of payment. Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au. The refund will be issued by the same means of payment used for the purchase.
- No partial refunds will be issued for membership renewal fees where the current term of membership is more than 14 days past the renewal date.
Online events
- If unable to attend an online event, you may apply to the web administrator (web@aussew.org.au) for a refund no later than 48 hours prior to the event. The refund will be issued by the same means of payment used for the purchase.
live events
- The refund policy may vary for events and can be found in the event description on the AUSSEW website events calendar.
online store
The online store on the AUSSEW website has both physical and digital products.
- No refunds will be issued for digital products.
- Refunds for physical products will be issued only if the product is defective. A refund will be issued upon receipt of the returned goods.
returning goods
- The product must have been purchased within the last 14 days.
- The product is returned, in the condition in which it was received, at the cost of the sender.