Definitions
- "The Guild" is the Australian Sewing Guild Ltd
Scope of policy
This policy covers refunds for:
This policy does not cover events where payment is made by any other method than via The Guild website.
Membership fees
- You may request a refund of fees within 14 days of applying for a new membership. Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au. The refund will be issued by the same means of payment used for the purchase.
- A membership renewal fee will be refunded if a request is made within 14 days of payment. Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au. The refund will be issued by the same means of payment used for the purchase.
- No partial refunds will be issued for membership renewal fees where the current term of membership is more than 14 days past the renewal date.
Online events
- If unable to attend an online event, you may apply to the web administrator (web@aussew.org.au) for a refund no later than 48 hours prior to the event. The refund will be issued by the same means of payment used for the purchase.
Live events
- The refund policy may vary for events and can be found in the event description on The Guild website events calendar.
Returning goods
- No refunds will be issued for digital products.
- Refunds for physical products will be issued only if the product is defective. A refund will be issued upon receipt of the returned goods.
- The product must have been purchased within the last 14 days.
- The product is returned, in the condition in which it was received, at the cost of the sender.
